Secure and Fair Treatment (SEFT)

In accordance with the BNM Specifications on Ensuring Fair Treatment for Victims, customers who suspect an unauthorised transaction should report the matter to Bank Islam immediately by calling 03-2690 0900 or emailing contactcenter@bankislam.com.my. Customers may also contact the National Scam Response Centre (NSRC) at 997.

Customer Awareness

Customers are reminded to:

  ▪  Report any unauthorised transaction, error or discrepancy as soon as detected.
  ▪  Verify the authenticity of messages purportedly sent by financial institutions.
  ▪  Read security notices and warnings issued by the Bank.
  ▪  Safeguard banking credentials and security devices.