Agent Banking

Introducing Bank Islam Agent Banking – a third party agent appointed by Bank Islam to conduct banking transactions on behalf of the Bank. Bank Islam specifically appointed structured and unstructured agents to provide financial services to the underserved population in remote locations nationwide.

What are the services offered by Agent Banking?

Ar-Rahnu YaPEIM

Petronas Mesra
(selected station listed below)

Cash Deposit (for Saving Account and Current Account)

Cash Withdrawal (for Saving Account, Current Account, Al-Awfar Account and iGain Account*); and

Mobile Reload
Cash Deposit (for Saving Account and Current Account)

Cash Withdrawal (for Saving Account, Current Account, Al-Awfar Account and iGain Account*)

*Note: for transaction purpose at self service terminal, Al-Awfar Account will appear as Saving Account and iGain Account will appear as Current Account.

Please take note that, the above transaction is only applicable to saving / current primary account.


Agent Banking Bank Islam Logo

Benefits & Features
  1. Time saving
  2. Cost effective
  3. Easy access
  4. Hassle free
  5. Long opening hours
  6. Secured

Type of Banking Transactions Offered

Type of Transactions (Structured) Ar-Rahnu YaPEIM

Limit Per Transaction Per Day

Daily Limit for Each Customer

Minimum Amount (RM)

Maximum Amount (RM)

Maximum Amount (RM)

Maximum Number  of Transactions

Cash Deposit 10.00 5,000.00 5,000.00 3 Times (per account)
Cash Withdrawal 10.00 5,000.00 5,000.00 3 Times (per account)
Mobile Reload 10.00 100.00 250.00 Unlimited

Type of Transactions (Unstructured) Petronas Mesra

Limit Per Transaction Per Day

Daily Limit for Each Customer
(whichever comes first)

Minimum Amount (RM)

Maximum Amount (RM)

Maximum Amount (RM)

Maximum Number of Transactions

Cash Deposit 10.00 2,000.00 2,000.00 3 Times (per account)
Cash Withdrawal 10.00 1,000.00 1,000.00 3 Times (per account)

List of Agents: Ar-Rahnu YaPEIM

No.

Agent Name

Agent’s Details

Address

Contact No.

Operation Hour

Appointment Duration

Kedah

1. Ar-Rahnu YaPEIM Cawangan Pendang No.3A, Taman Gembira, Pekan Pendang, 06700 Pendang, Kedah 04-759 3040 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
2/12/2019-2/12/2024
2. Ar-Rahnu YaPEIM Cawangan Kodiang No. 8, Tingkat Bawah, Jalan Berjaya, Taman Berjaya, 06100 Kodiang, Kedah 04-925 0119 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
25/10/2022-2/12/2024

Pulau Pinang

3. Ar-Rahnu YaPEIM Cawangan Sungai Dua & Perai Jaya No. 22, Jalan Merbau Indah, Taman Merbau Indah, 13800 Butterworth, Pulau Pinang 04-356 7027 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
3/12/2019-2/12/2024
4. Ar-Rahnu YaPEIM Cawangan Penaga No. 5, Bazaar MARA Penaga, 13100 Penaga, Seberang Perai Utara, Pulau Pinang 04-351 1890 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
17/6/2021-2/12/2024
5. Ar-Rahnu YaPEIM Cawangan Simpang Ampat No. 33, Jalan Besar Simpang Ampat, Taman Tempua, 14100 Simpang Ampat, Pulau Pinang 04-587 4816 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
25/10/2022-2/12/2024

Johor

6. Ar-Rahnu YaPEIM Cawangan Parit Jawa & Bukit Bakri No. 2-28, Jalan Abdul Jabbar, Taman Dahlia, Parit Jawa, 84150 Muar, Johor 06-987 5052 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
5/12/2019-2/12/2024

Terengganu

7. Ar-Rahnu YaPEIM Cawangan Setiu No. 12, Tingkat 1, Bangunan MDS, Jalan Besar, 22100 Bandar Permaisuri, Setiu, Terengganu 09-609 8463 Sunday – Thursday
9:00am – 4:30pm
9/12/2019-2/12/2024

Perlis

8. Ar-Rahnu YaPEIM Cawangan Kangar No. 1, Taman Progresif, Repoh, 01000 Kangar, Perlis 04-976 8769 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
2/12/2019-2/12/2024

Negeri Sembilan

9. Ar-Rahnu YaPEIM Cawangan Rembau No. 18, Jalan CU 1, Taman Chembong Utama, 71300 Rembau, Negeri Sembilan 06-685 1800 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
17/6/2021-2/12/2024

Perak

10. Ar-Rahnu YaPEIM Cawangan Changkat Jering LO4, Kedai MARA Changkat Jering, Jalan Changkat Jering Utama, Changkat Jering, 34850 Taiping, Perak 05-855 1426 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
25/10/2022-2/12/2024

Kelantan

11. Ar-Rahnu YaPEIM Cawangan Pengkalan Chepa Tingkat Atas, PT 163, Mukim Baung, 16100 Kota Bharu, Kelantan 09-773 2568 Sunday – Thursday
9:00am – 4:30pm
31/10/2022 – 2/12/2024

Melaka

12. Ar-Rahnu YaPEIM Cawangan Sungai Udang No. 26, Jalan Kerambit 4, Bandar Baru Sungai Udang, 76300 Sungai Udang, Melaka 06-351 1910 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
27/10/2022-2/12/2024
13. Ar-Rahnu YaPEIM Cawangan Paya Rumput No. 1, Jalan Inang 1, Taman Paya Rumput Utama, 76450 Melaka 06-333 8593 Monday – Friday
9:00am – 4:30pm
Close for Friday Prayers
12:30pm to 2:30pm
27/10/2022-2/12/2024

List of Agents: Kedai Mesra Petronas

No.

Agent Name

Agent’s Details

Address

Contact No.

Operation Hour

Appointment Duration

Pahang

1. Kedai Mesra Petronas Beserah Lot 1050, Batu 4, Jalan Beserah, 26100 Kuantan, Pahang 013-986 6007 Monday – Sunday
7:00am – 10:00pm
27/11/2022-31/12/2026

Terengganu

2. Kedai Mesra Petronas Permaisuri Lot 2112, Kg. Balik Bukit Bandar Permaisuri, 22100 Bandar Permaisuri, Terengganu 013-980 9988 Monday – Sunday
7:00am – 10:00pm
28/11/2022-31/12/2026

Perak

3. Kedai Mesra Petronas Kuala Kangsar 1 Lot 3311, Jalan Sultan Iskandar Shah, 33000 Kuala Kangsar, Perak 013-580 5799 Monday – Sunday
7:00am – 10:00pm
14/11/2023-31/12/2026
4. Kedai Mesra Petronas Jalan Kampar Mukim Teja Lot PT 2015, Mukim Teja, 31600 Gopeng, Perak 011-3518 0512 Monday – Sunday
7:00am – 10:00pm
14/11/2023-31/12/2026
5. Kedai Mesra Petronas Padang Rengas Lot PT 497, HS(M), Kg. Buaya, Padang Rengas, 33700 Kuala Kangsar, Perak 013-277 7301 Monday – Sunday
7:00am – 10:00pm
14/11/2023-31/12/2026

Melaka

6. Kedai Mesra Petronas Ayer Keroh Arah Utara Lot 565, Lebuhraya Senawang – Air-Keroh (North Bound), 78000 Alor Gajah, Melaka 016-762 2980 Monday – Sunday
7:00am – 10:00pm
20/11/2023-31/12/2026
7. Kedai Mesra Petronas Lebuh AMJ Sungai Petai Lot 4753, GMM 871, Lebuh AMJ Sungai Petai, Mukim Sungai Petai, 78000 Alor Gajah, Melaka 012-622 3894 Monday – Sunday
7:00am – 10:00pm
20/11/2023-31/12/2026
8. Kedai Mesra Petronas Lubok China Lot 1702, Batu 27, Jalan Lubok China, 78100 Lubok China, Melaka 019-734 7433 Monday – Sunday
7:00am – 10:00pm
4/12/2023-31/12/2026
9. Kedai Mesra Petronas Ayer Molek Lot 1486, Pekan Air Molek, 75460 Ayer Molek, Melaka 012-267 7724 Monday – Sunday
7:00am – 10:00pm
4/12/2023-31/12/2026

Kelantan

10. Kedai Mesra Petronas Chetok PT 6913, HSM 4815, Kg. Beting Chetok, Mukim Chetok, 17040 Pasir Mas, Kelantan 013-206 7772 Monday – Sunday
7:00am – 10:00pm
11/12/2023-31/12/2026


Do’s and Dont’s

No.

Do’s

1.

Please make sure you go to our authorized Agent Banking only that holds:

  • Bank Islam official signage at premise
  • Agent banking logo
  • Agent Appointment Certificate
2. Please ensure the transaction is done inside the Agent ‘s premise only.
3. Please make sure cash deposit transaction and cash withdrawal transaction is performed by you.
4. Please make sure you bring enough cash / your Bank Islam Debit card to perform any Agent Banking transaction.
5.

Please verify the transaction and amount before pressing on a green button on the Point-Of-Sale (P.O.S) terminal machine at agent’s premise.

**Transaction is done on real-time basis from Agent’s premise to Bank Islam Head Office**.

6. Please ask for customer’s copy receipt as a proof of the transaction conducted and check the accuracy of the information printed out on the receipt before leaving agent’s premise. Receipt will be printed out directly from Point-Of-Sale (P.O.S) terminal machine.
7. Keep your receipt for future reference even though the transaction appears to have failed before leaving the agent’s premise.
8. Please inform the Bank in the event of an agent’s misconduct, such as charging fee or claiming other payments, fraud and others
9. Contact Bank Islam’s Contact Centre & Customer Care at 03-26900 900 for any enquiries or assistance related to Bank Islam Agent Banking.

No.

Dont’s

1. Perform any transactions at any unauthorized agents or premises.
2. Reveal your account balance to Agent / third party.
3.

Pay any of charges impose by Agent Banking.

**If incurred charges, it will be displayed at agent premise and printed out on the receipt**.

4. Received manual receipt issued by agent.
5 Dealing with agent if the Point-Of-Sale (P.O.S) terminal is not at the exact place where it should be.
6. Reveal or share your ATM Card, ATM card PIN number or account balance with any third party including the agent itself.
7. Do not allow any third party to misuse your account for illegal transaction.
8. Don’t delay informing the Bank should there is any transactions disputes.

Eligibility & Requirements

How do I perform my transaction at Bank Islam Agent Banking?

  1. Walk in to any premise with Bank Islam Agent Banking logo displayed.
  2. Inform agent the type of services you wish to transact.
  3. Prepare sufficient amount of cash upon deposit transaction, standby your MyKad upon withdrawal transaction. Please remember your pin number for transaction.
  4. Once transaction is successful, agent will issue a copy of transaction receipt for customer keeping.
What to bring along to perform transactions?

No.

Transaction

Required Documentation

1. Cash Deposit Debit-i/ ATM card or Cash
2. Cash Withdrawal MyKad & Debit-i/ ATM card
3. Mobile reload Debit-i/ ATM card or Cash

For any enquiries please call Bank Islam Contact Centre & Customer Care at 03-26 900 900


Fees & Charges

No charges or fees charged to customer.


Terms & Conditions and Product Disclosure Sheet

Agent Banking Term Sheet