What To Do If You Are A Victim

At BIMB, your security is our top priority. To help protect you against fraud and scams, we have provided essential information and resources below. Please take a moment to review these guidelines to ensure your banking experience remains safe and secure.

Fraud Hotline

If you suspect any fraudulent activity or have fallen victim to a scam, please contact our dedicated Fraud Hotline immediately:

  ▪  Fraud Hotline Phone Number: 03-26 900 900
  ▪  Our team is available 24/7 to assist you with any concerns and to take swift action to protect your account.

Steps to Take if You Fall Victim to a Scam

If you believe you have been scammed or notice any suspicious activity on your account, follow these steps:

  ▪  Contact National Scams Response Center (NSRC) Immediately:

▪  Call NSRC at 997
▪  Provide all relevant details about the suspicious activity to our fraud prevention team.

  ▪  Contact BIMB Fraud Hotline Immediately:

▪  Call our Fraud Hotline at 03-26 900 900.
▪  Provide all relevant details about the suspicious activity to our fraud prevention team.

  ▪  Report to PDRM:

▪  File a report with your local police department.
▪  Forward a copy of Police Report to the nearest branch.

  ▪  Secure Your Account:

▪  Perform or activate the Kill Switch feature either from WEB or mobile app.

  ▪  Document Everything:

▪  Keep records of all communications (WhatsApp, Telegram, email etc) and transactions related to the fraud.
▪  Note the date, time, and details of the scam and whom you spoke with at BIMB and the authorities.

Perform a Kill Switch

In the event of a suspected fraud, you can temporarily disable your internet banking access to prevent further unauthorized transactions:

1. Log in to Your Account:

▪  Access your BIMB internet banking account via the official website or mobile app.

2. Activate the “Kill Switch” – WEB, Mobile Banking App, & BIMB Biz.

 

Bank Islam Internet Banking (IB)

  1. Log into Bank Islam Internet Banking (IB) https://www.bankislam.biz

  2. Next to the User Guide, click on " Kill Switch" at the top of the menu.

  3. Click on “Start Kill Switch”.

  4. Select ID Type and provide ID Number.

  5. Verify your Kill Switch request by entering the One-Time Password (OTP) code.

  6. Kill Switch request is considered successful when you receive an SMS notification and acknowledgement is displayed on screen.

 

BIMB Biz

  1. Launch BIMB Biz app.

  2. Select the Kill Switch option (located below the Forgot Password menu). This will redirect you to Bank Islam Internet Banking.

  3. Next to the User Guide, click on " Kill Switch" at the top of the menu.

  4. Click on “Start Kill Switch”.

  5. Select ID Type and provide ID Number.

  6. Verify your Kill Switch request by entering the One-Time Password (OTP) code.

 

Kill Switch request is considered successful when you receive an SMS notification and acknowledgement is displayed on screen.ly:

3. Contact BIMB:

▪  Call our Fraud Hotline at 26 900 900 or NSRC @ 997 to report the incident and get assistance in reactivating your account once it is secure.

Stay Informed and Vigilant

At BIMB, we are committed to ensuring your safety. Regularly review our fraud prevention tips and stay informed about the latest security measures. If you ever have any doubts or questions, do not hesitate to contact our customer service team for assistance.

Together, we can create a secure banking environment and protect against fraud. Stay alert, stay safe..