Client Charter

It is always been part of our effort to ensure that the delivery of products or services to our customer are up to their satisfaction, reliable, high quality and in accordance with the client charter below:

The Bank is committed to ensure the security of the operations of the eBanker Pro Services.

The Bank maintains strict security standards to prevent any unauthorised access to customer’s personal information.

Reliable and Quality Service
The Bank is highly committed to maintain the customers best interest at all times. All authorised staff involved in eBanker Pro Services have been trained on the necessary required skills.

Accuracy of Information
The Bank shall ensure that all information provided is fair and accurate at all times. The Bank shall not deliberately intent to mislead or deceive our customers or make false representations with respect to all products or services offered via the eBanker Pro Services.

Promptly Response For Enquiries and Complaints
The Bank welcomes and encourages the customer to enquire, provide feedback and raise complaints in order to serve you better. The Bank shall therefore be prompt and actively respond to all communication and interaction with customers.