Our Commitment to our Customers

Our transformational journey which began in 2006 will continue to progress further as we embrace digital transformation that offers boundless opportunities for service and operational excellence towards deeper relationship with our customers, putting them as the centre of our business.

We are committed to offer forward banking solutions via friendly, innovative and competitive products to our customer. By leveraging on avant-garde digitalization technology in banking solutions and seamless operational excellence, we are committed to be a customer-centric bank; providing easy customer access to the right products and services. And this is projected through our commitment in crafting a unique customer experience and personalization of services at all our touch points as we understand and anticipate our customers’ needs better.

As we embrace the Values-Based Intermediation (VBI), we shall continue to provide banking services to customers that promote sustainable values to the people and planet in the areas of social empowerment, environmental regeneration and economic resiliency.

The bank recognizes the importance of integrity, transparency and accountability in all our transactions. We believe that having strong integrity and ethics embedded into our culture influences our ability to deliver superior customer experience, hence building the trusts of our customers. We are committed to being open, fair and transparent in our dealings and ensure our customers’ confidentiality is preserved at all times. This is made possible through an engaged team who live our five core values: a leader, dynamic, professional, caring and trustworthy.

We pledge to understand our customer better by actively seeking thoughts and suggestions through our regular customer satisfaction surveys while making it easy for customers to render their feedback by providing alternate avenues.

To reinforce our commitment to our customers, a Customer Service Charter with detailed service standards and commitment can be referred to HERE